Founded in 2018, Digital Experience Labs was established to help organisations understand and navigate the intricate relationship between good process and great experience, offering organisations lean, practical and quick-to-market strategies and solutions that achieve meaningful, profitable change. Digital Experience Labs offers a range of services to organisations of all types and sizes, including:
Phone: 1300 DXLABS (1300 395 227)
JRNY’s digital assistants for insurance make buying, managing and renewing insurance more personalised and easier to understand.
Digital assistants engage with consumers in a way that is tailored to their customer journey and enable insurers to understand their consumers so well that their service is more personalised, timely and satisfying.
Michael Lovegrove - CEO
Appsure is a full lifecycle insurance platform gaining strong traction in Australia.
It is built on a modern architecture, and is the ideal platform to deploy new tech for quantum insurance efficiency gains. Talk to us about word recognition, straight through processing, new payment technologies, and contactless phone interaction.
Mark Hutson - Managing Director
T: 0407 753 221
Aptean Respond is a powerful case management platform that supports every role in your customer experience team—from front-line agents and case managers to team leaders and executives.
With the customer at the heart of the business, feedback and complaints can play a vital role in driving product, service, and process improvements—but most businesses are still struggling to understand and act on customer feedback. Respond provides a comprehensive platform for improving customer interactions, accelerating case resolution, and generating actionable insights on how your organization can do better.
John Kim – Senior Account Executive
T: 0428 310 034
contactSPACE is a provider of cloud contact centre software and PCI-compliant payment processing solutions. We help fintech companies, debt management services and insurance providers ensure regulatory compliance while driving efficiency through task-driven multichannel communications. Empower your team to deliver an incredible experience and maximise customer retention with our intuitive platform.
T: 1300 360 553