Thursday, 28 February 2019

8:00 am

Registration opens


Opening remarks from the chair

Angus Kench, Vice President – Casualty, Workers Compensation and Crisis Management Claims APAC, Liberty International Underwriters & former National President, AILA


Opening remarks from the Event Partner

Luis Nejo, Founder, DX Labs

Gordon Jones, Chief Operating Officer, Decisions


PANEL DISCUSSION: Emerging trends shaping the future of insurance

The insurance industry is facing unprecedented levels of innovation and technological disruption. This session will discuss the global forces shaping the sector.

  • What are the key international tech trends impacting insurance?
  • How to improve the business of today while building the insurer of the future
  • Workforce planning – what skills do we need to build in our insurance workforce?
  • Navigating through disruption

Brian Siemsen, Global Chief Executive Officer, Claim Central Consolidated
Andrew Whittle, Head of Agency, Gallagher
Naby Mariyam, Chief Executive Officer, Coverhero
Cecilia Warren, Director – Research and Development Customer Labs, IAG


How to accelerate within the insurtech market through partnerships

Investing in insurtech projects can be an opportunity for insurers to transform their organisation while expanding their products and attracting new customers. This session will show you:

  • How you can capitalise on incumbents’ strengths to create a successful and profitable partnership?
  • How to support ‘traditional’ insurers on their cultural and technological journeys
  • Understanding the market and the business challenge you are solving
  • Looking beyond personal lines insurance
  • Can traditional insurers be transformed?

Colin Fagen, Managing Director, Blue Zebra Insurance


Morning tea


Building an insurance ecosystem: Driving business value using insurtech and internal data science capabilities

In a complex world of insurance, how do we simplify and leverage insurtechs to deliver value in the traditional insurance space? Specifically, this session will cover:

  • AI/Machine learning/Deep learning – the hype, the myth and the real opportunities
  • How to build internal data science capability and scale it – from vision to consistent delivery
  • Challenges and opportunities – for insurtechs and organisations
  • How to build an ecosystem to leverage the best of both worlds to deliver outcomes
  • Transforming the way you do business by unlocking the power of insurtech and data

Ashok Nair, Chief Data Officer, QBE Insurance


Breaking the shackles  – leveraging co-creation and insurtech to deliver customer centric insurance

Life Insurance industry-disruptor, Integrity Life, reflects on what it takes to successfully launch a new and truly experience-centric Life Insurance business in less than 12 months.

Luis Nejo – Founder, Digital Experience labs

Fraser Hamilton – Program Architect, Integrity Life

Natalie Sargeant – Head of Customer Experience, Integrity Life




Planning for the driverless future and what this means for insurance

What is the full impact of driverless cars as they move towards mass adoption? This session will explore:

  • Who owns the risk? Car manufacturer vs the customer
  • Develop innovative solutions to the changing risk environment
  • How will the future of accidents and insurance claims be assessed?
  • How do insurers and brokers adapt?

Steve Cratchley, Pricing Manager – Asset and Advanced Technology, Suncorp Group


Enhancing motor fleet insurance outcomes through the use of real time data and analytics

Data is the future of motor insurance and will revolutionise underwriting, underwriting profits, safety, loss adjustment and claims. In this session you will learn:

  • The role of data for safety, costs, risk and taxation of motor fleets
  • How to change behaviour through understanding the driver better
  • What data can do for loss adjusting, claims management
  • The role of data in autonomous vehicle fleets

Michael Graham, Chief Executive Officer, Mercurien Insurance


PANEL DISCUSSION: Transforming life and health insurance through telematics, wearables and connected devices

Wearables, telematics and connected devices will impact life insurers in the near future. In this session, you will learn:

  • How to ensure customer data security
  • How to develop a robust data network to collect, receive and manage information
  • Overcoming the challenges of integrating wearables into old legacy systems
  • How to build capabilities and adapt to technological innovation

Michael Graham, Chief Executive Officer, Mercurien Insurance
Sally Phillips, General Manager – Health Service, TAL Australia
Tim Tez, Chief Health Insurance Officer, AIA Australia


Afternoon tea


CASE STUDY: How nib is leveraging AI and digital technologies to personalise customer experience

AI and digital technologies are dramatically transforming the general, life and health insurance industries. What has nib learned so far about the practical applications of these technologies?

  • How to meet the demands of digital consumers through AI and digital technologies
  • nib’s AI integration journey and key lessons learnt
  • Using AI, big data and data science capabilities to enhance customer experience
  • Partnering with start-ups to power technology and innovation

Mathew Finch, Head of Emerging Technology / nib health funds, nib


Personalising customer journeys through the use of digital assistants

  • Exploring how technology can improve the insurance customer journey
  • Digitally transform conventional customer experience processes to build unique competitive advantages
  • The power of digital humans and chatbots combined

Michael Lovegrove, CEO, JRNY
Nick Sokolich,
VP Sales, FaceMe


Tech Den start-up competition

Five shortlisted start-ups will have three minutes each to pitch their solutions to a panel of judges. The winner will receive a $20,000 marketing package with Insurance Business.

Michael Lovegrove, CEO, JRNY
Cameron Pearson, 
Founder and CEO, Virgil Assist
Andrew Fraser, 
Co-founder and CEO, Tatau
Bruce Wren,
CEO, WordFlow
Nick Sokolich,
VP Sales, FaceMe

Grant Chamberlain, Principal, OneVentures
Andy Jameison, CEO, Advisr
Abhay Seth,
Associate Director of Innov8, Single Optus


Conference concludes and networking drinks