Steve Cratchley

Steve Cratchley is the Pricing Manager - Asset and Advanced Technology for PI CI Australia and NZ. He is a specialist on advanced automotive technologies and has been investigating these for many years. He is particularly well connected worldwide in this space with those working with these technologies.
Steve has worked in many fields at Suncorp across Strategy, Innovation and Underwriting roles and is uniquely qualified to talk about emerging vehicle technology.

Colin Fagen

Colin is co-founder and Managing Director of Blue Zebra. Blue Zebra is an Insurtech start-up which is redefining the traditional insurance landscape, delivering big insurance expertise with entrepreneurial agility.
Colin is a highly respected financial services executive with 27 years’ experience leading local, divisional and global teams of up to 6,000 people across 35 countries. Previously Colin held global c-suite roles at QBE including Group Chief Operations Officer, Group Chief Strategy Officer and CEO of QBE Australia and New Zealand. He was Chairman of Equator Re, QBE’s Bermuda-based captive reinsurer. He was President, Vice-President and a Director of the Insurance Council of Australia and a Director of Australian and New Zealand Institute of Insurance and Finance (ANZIIF).

Mathew Finch

Mathew is based out in Newcastle, Australia and is an experienced technology leader, passionate about breaking new ground through emerging technologies.

Currently he is the Head of Emerging Technology for nib health funds and its associated group businesses, providing strategic thinking and thought leadership across a range of emerging technologies such as AI & ML, Health & Biotech, IoT, and Cloud and the way in which they could have an application across the business, with a focus on solving customer problems over predefined solutions.

He is driving a culture of experimentation through build, measure, learn approaches with a focus on incremental improvements and developing continuous learning patterns.

Michael Graham

Michael is an InsureTech innovator and responsible for overall strategy relating to the Mercurien Group. Mercurien Insurance Pty Ltd is an underwiting agency specialising in light commercial vehicles.

Prior to forming Mercurien, Michael Graham was Managing Director of Landor Associates (Australia), a global marketing and brand development consultancy part of WPP Plc.
Michael's experience covers high-level management of professional services firms as well as marketing strategy and brand development in services, industrial markets and packaged goods in the United Kingdom, Germany, Japan, China, Singapore, Korea, the United States and Australia.

Fraser Hamilton

Fraser believes that customer-centricity and innovation are the future of life insurance. He is the Programme Architect at Integrity, Australia’s newest InsurTech where he is responsible for building a technology platform that will fundamentally disrupt the industry. He leads a team of knowledgeable people, none of whom are content with the status quo and all of whom are laser focused on finding the best possible solutions.

Gordon Jones

Gordon Jones, the COO of Decisions, has founded and sold three companies with the last being built utilizing Decisions technology. Gordon also led a large manufacturing operation for a global supplier to the electronics and automotive industries overseeing multiple factories in North America and Asia (where he lived for nearly eight years). Gordon has an MBA from Duke University in the United States.

Angus Kench

Angus joined LIU in January 2015 to oversee the casualty claims team across the Asia Pacific region working closely with underwriters, claims professionals and risk engineers to ensure optimum outcomes for the business. Since joining LIU he has taken on the management of additional claims portfolios including workers compensation and crisis management.

Angus has over 25 years of commercial and insurance experience including 18 years leading a casualty claims management, adjusting and investigation business. He has managed casualty claims and litigation across a wide variety of industries including construction, industrial, retail, energy and mining sectors for insurers, corporates and government entities.

Prior to joining LIU Angus was General Manager of a large Australian loss adjusting business overseeing all professional claims staff across multi-lines.

Ashok Nair

In this role, he is responsible for overseeing the entire end-to-end Data and Analytics function from leading Data strategy and governance through to implementing big data technology and delivering business outcomes using data science. Ash is a senior executive with over 20+ years of experience in management consulting across financial services, government, travel, utilities and retail industry.

He has extensive experience in leading complex technology transformation programmes, formulating and executing Advanced Analytics strategies, building data-driven solutions and delivering business consulting to top corporate institutions in Australia and New Zealand. Prior to joining QBE, Ash was Director at EY for advanced analytics and AI. He has also been involved in two start-ups and knows first-hand the joy and pain of running a start-up organisation.

Luis Nejo

Luis is the founder of process and experience automation specialists, Digital Experience Labs. Focused on working with organisations seeking ways to break through the theories and promises of digital disruption, Digital Experience Labs offers rapid and pragmatic strategies that drive loyalty, compliance and efficiency.

Luis has lead technology innovation in the Banking, Insurance & Contact Centre industries for over 15 years and is recognised for his customer centricity, provocative thought leadership and an ability to demystify complex, multi-disciplinary business problems.

Sally Phillips

Sally joined TAL in April 2016 as General Manager, Health after 7 years at Macquarie Life where she was responsible for managing the underwriting and claims teams as well as leading the insurance proposition.

Sally has a background as a medical doctor and has spent nearly 20 years in the Australian, South African and UK Insurance industry working in strategic leadership positions covering product design, marketing, sales and distribution roles. She has extensive experience in product, claims and underwriting, and in particular the ability to review these functions from a customer perspective as well as a business point of view.

Sally is passionate about challenging the norm, and is always looking for innovative ways to deliver to the needs of customers both from a product, risk and service perspective. Her role managing the Health Services team at TAL allows her to focus on adding value from a holistic health and medical perspective throughout the customer journey, whilst supporting internal health technical capabilities